Twicebow Terms of Service

Effective date: October 7, 2026

These terms are an agreement between you, the merchant who installs Twicebow ("you"), and Sextant Studio ("we", "us"), the maker of Twicebow. By installing or using Twicebow, you agree to these terms and to our Privacy Policy. If you do not agree, do not install the app, or remove it.

1. The service

Twicebow is a Shopify app. It shows your customers a short survey after checkout and gives them a reward, such as a discount code for their next purchase, that opens when the order is delivered or right after the survey. It can send reward emails to customers who ask for them, and it shows you the results.

We may improve, change or remove features over time. If we remove something you rely on, we will try to tell you in advance.

2. Your account

You must have a Shopify store in good standing and follow Shopify's own terms. You are responsible for everyone who uses the app through your store, and for keeping your Shopify account secure.

3. Your offers and content

• Rewards are your offers. Discount codes, gifts and other rewards are created in your store on your behalf, using the settings you choose. You are responsible for honoring them and for their cost.
• Your wording is yours. You are responsible for the text you write or choose in the app, including survey questions, reward wording and emails.
• Promotion and consumer laws. You are responsible for making sure your rewards, surveys and emails follow the laws that apply to you and your customers, including rules on promotions, prize draws, consumer protection and marketing email.
• Your own privacy notice. You are responsible for telling your customers, in your own privacy policy, that you use apps like Twicebow to handle their information.

4. Emails to your customers

Twicebow sends reward emails in your store's name, only to customers who agreed to receive them. Every email includes a working unsubscribe link, and we stop sending to anyone who unsubscribes, bounces or reports an email as spam. You must not use Twicebow to send email to people who have not agreed to receive it.

5. Fees

Some plans are paid. Prices, trials and what each plan includes are shown on the Twicebow listing in the Shopify App Store. Shopify bills the fees to you on our behalf, and Shopify's billing terms apply, including for refunds and taxes. We will give you at least 30 days' notice before we raise the price of a plan you are on.

6. Acceptable use

You must not:

• use Twicebow for anything unlawful, deceptive or harmful;
• try to access data that belongs to another store;
• probe, overload or disrupt the app or the systems it runs on;
• copy, resell or reverse engineer the app, except where the law allows it.

We may suspend the app for your store if you break these rules, or if we need to protect other merchants, their customers or our systems. We will tell you why when we can.

7. Data processing

This section is our data processing agreement with you. It applies to personal information about your customers that Twicebow handles for you ("customer data").

• Roles. You decide how customer data is used. We handle it only on your behalf, to provide Twicebow to you.
• Instructions. We use customer data only to provide and support the app as described in these terms and our Privacy Policy, or when the law requires us to.
• Confidentiality. Only people who need access to run or fix Twicebow can access customer data, and they must keep it confidential.
• Security. We protect customer data with the measures described in our Privacy Policy, including encryption in transit and at rest.
• Service providers. We use the service providers listed in our Privacy Policy. We will update that list before we add a new one that handles customer data, and we require each of them to protect it.
• Requests. When you pass on a customer's request to access or delete their data through Shopify, we help you respond.
• Incidents. If a security incident affects customer data, we will tell you without undue delay and give you the information we have.
• Deletion. When you remove the app, we delete customer data as described in our Privacy Policy.
• International transfers. Our providers may process customer data outside your country. Where the law requires it, we rely on appropriate safeguards.

8. Your data and ours

You keep all rights in your store's data and your content. You give us permission to use it only to provide and improve Twicebow. We may use anonymous, combined statistics that do not identify you or any customer, for example to show which survey questions work best across stores.

Twicebow itself, including its software, design and templates, belongs to us.

9. Third-party services

If you connect services such as Klaviyo, your use of them is governed by their own terms. We are not responsible for services we do not control, including Shopify.

10. Disclaimers

We work hard to keep Twicebow reliable, but it is provided "as is" and "as available". We do not promise that it will be uninterrupted or error-free, or that it will increase your sales. Where the law allows, we disclaim all implied warranties.

The weekly summary email on paid plans is written with an AI service. It can miss things or get them wrong, so check it against your own survey results before you act on it.

11. Limitation of liability

Where the law allows, we are not liable for indirect or consequential losses, such as lost profits, revenue or data. Our total liability for any claim about Twicebow is limited to the greater of the fees you paid us in the 12 months before the claim, or 100 US dollars. Nothing in these terms limits liability that cannot be limited by law.

12. Indemnity

If a third party makes a claim against us because of your offers, your content, or your breach of these terms or the law, you agree to cover our reasonable costs of dealing with it.

13. Ending the agreement

You can stop at any time by removing Twicebow from your store. We can end this agreement with 30 days' notice, or right away if you seriously break these terms. Sections 7, 8, 10, 11, 12 and 15 continue after the agreement ends.

14. Changes to these terms

We may update these terms. We will change the date at the top, and tell you in the app or by email at least 30 days before a significant change takes effect. If you keep using Twicebow after that, the new terms apply.

15. Governing law

These terms are governed by the laws of Thailand. If a dispute cannot be settled informally, it will be decided by the courts of Thailand, unless the law of your country gives you the right to bring it elsewhere.

16. Contact

Sextant Studio · support@twicebow.com